crickesx Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how we collect, use, and protect your information.
1. Introduction and Scope
crickesx ("we", "our", or "platform") is a trusted online gaming and betting service provider in Bangladesh. We place the highest priority on our users' ("you" or "user") privacy and are committed to protecting your personal information.
This Privacy Policy ("Policy") applies to the crickesx.lat website and all associated services. This policy tells you what types of information we collect, why we collect it, how we use it, and under what circumstances we may share it with third parties.
By using our services, you consent to the terms of this Privacy Policy. We may update this policy from time to time, and you will be duly notified of any significant changes.
2. What Information We Collect
crickesx collects various types of information to operate its services properly. Details are described below:
2.1 Personally Identifiable Information
During account registration and verification, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- National ID or passport number (during KYC process)
- Address and postal code
2.2 Financial Information
To manage deposit and withdrawal transactions, we collect:
- bKash, Nagad, Rocket, Upay account numbers
- Transaction history and amounts
- Dates and times of deposits and withdrawals
- Bank account information (where applicable)
- Visa or Mastercard-related information (last four digits of the card)
2.3 Technical and Usage Information
Information collected automatically while browsing the site:
- IP address and device identifier
- Browser type and version
- Operating system information
- Duration and sequence of page visits
- Referral URL and search keywords
- Cookies and local storage data
2.4 Gaming Activity Information
To ensure responsible gaming, we monitor:
- Game play history and preferences
- Betting amounts and frequency
- Records of bonus and promotion usage
- Session duration and dates
- Voluntarily provided self-limit information
3. How Your Information Is Used
crickesx uses your collected information only for the legitimate purposes listed below:
Service Operations
Your information is essential for account creation, verification, login security, and transaction processing.
Age and Identity Verification
Age verification is mandatory to allow only individuals aged 21 or above to use our services.
Customer Support
Your account information is used to provide effective support via 24/7 live chat and email in Bengali.
Responsible Gaming
Gaming activity is monitored to prevent gaming addiction and ensure a responsible playing environment.
Security and Fraud Prevention
Information is analyzed to prevent unauthorized account access, financial fraud, and money laundering.
Service Improvement
Analytical data is used to improve the user experience and plan new feature additions.
4. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the crickesx website. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality.
Essential Cookies
These cookies are necessary to maintain login sessions and ensure security.
Functional Cookies
Used to remember your language preferences, game settings, and other personalizations.
Analytics Cookies
Help us understand how the site is used in order to improve the quality of the service.
You can control or disable cookies by changing your browser settings. However, disabling essential cookies may affect some site functionality.
5. Information Sharing and Disclosure
crickesx never sells your personal information to third parties for commercial purposes. Information may be shared in the limited circumstances described below:
- Payment Processors: Necessary information is shared with approved payment partners such as bKash, Nagad, Rocket, and Upay to complete transactions. These third parties are bound by their own privacy policies.
- Legal Obligations: Information may be provided in compliance with applicable law in response to valid court orders, legal demands from government agencies, or investigations by law enforcement authorities.
- Service Providers: Operational information is shared with trusted technology partners who assist with website hosting, game services, security verification, and analytics, and who operate under strict confidentiality agreements.
- Fraud Prevention: Information may be exchanged with relevant industry bodies or regulatory authorities to prevent fraudulent activity.
- Business Transfers: Your information may be transferred in the event of a merger, acquisition, or sale of assets; in such cases we will notify you in advance.
6. Data Security Measures
crickesx applies industry-standard technology and processes to keep your personal and financial information secure:
SSL Encryption
256-bit SSL/TLS encryption is used for all data transfers.
Firewall Protection
Advanced firewalls and intrusion detection systems remain active.
Two-Factor Authentication
Two-factor authentication (2FA) is available for account access.
Regular Audits
Regular system audits are conducted to identify security vulnerabilities.
Please note that no method of transmitting or storing information over the internet can be claimed to be 100% secure. Even with the highest level of caution, absolute security cannot be guaranteed. Keep your password confidential and report any suspicious activity to us immediately.
7. Data Retention Period
crickesx retains your personal information only for as long as necessary to fulfil the relevant purpose.
- Active Accounts: Necessary information is retained for the entire period the account remains active.
- Financial Transaction Records: Transaction records are retained for the period required by legal obligations.
- After Account Closure: After an account is closed, certain information may be retained for a limited period for legal, regulatory, and dispute resolution purposes.
- Marketing Information: Marketing communications are stopped immediately upon withdrawal of consent.
8. Your Data Rights
crickesx respects your right to data privacy. You have the following rights:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Erasure
You may request deletion of your information in certain circumstances.
Right to Object
You may object to the processing of your information for specific purposes.
Right to Data Portability
You may request your information in a machine-readable format.
Right to Withdraw Consent
You may withdraw consent at any time where processing is based on consent.
To exercise these rights, email [email protected] or contact us via the site's live chat.
9. Minor's Privacy
crickesx strictly refrains from providing services to anyone under the age of 21. Our privacy policy clearly states that:
- We do not knowingly collect personal information from any individual under the age of 21.
- Age verification is mandatory at registration, and providing false information will result in permanent account closure.
- If it becomes known that a minor's information has been collected, it will be deleted immediately.
- Parents may request the deletion of their child's information.
Important: This service is for individuals aged 21 and above only. Minors may not use this site.
10. Changes to the Privacy Policy
crickesx may update this privacy policy from time to time. If there are significant changes to the policy, we will:
- Clearly display the update date on the website.
- Notify registered users via email.
- Display a notice on the site for significant changes.
- Keep the previous version available for review.
Continuing to use the site after an update will be considered as your acceptance of the new policy. Therefore, it is recommended that you visit this page regularly.
11. Contact Us
We are ready to help with any privacy-related questions
If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us directly. Our Bengali-speaking team is committed to providing you with the best possible support.